We establish clear rules to ensure your safety and the excellence of our services.
By booking an experience with Gold Waves, you agree to the terms described herein. Our goal is to provide a memorable experience with total transparency.
Booking confirmation implies full acceptance of these conditions by the client and all passengers included in the booking.
Bookings are subject to availability. Full payment or a security deposit is required to confirm your spot. Prices include VAT at the legal rate and mandatory insurance.
Cancellations made up to 24h before departure receive a full refund. Cancellations within 24h or 'No-Show' are non-refundable. If Gold Waves cancels due to bad weather, we offer rescheduling or a full refund.
The Captain has absolute authority onboard. We reserve the right to refuse boarding to passengers under excessive influence of alcohol or those compromising safety. Life jackets are mandatory when instructed.
Gold Waves complies with all legal standards and holds RNAAT insurance. However, we are not liable for loss or damage to personal items (cameras, phones) onboard.
These terms are governed by Portuguese law. For dispute resolution, the competent court is the District of Faro.
The sea is unpredictable. Routes and cave visits (such as Benagil) are always subject to sea conditions and the Captain's safety decision.
